Returns & Refund Policy

We want you to love your SIMA order. If something isn't right, we're here to help.

7-Day Returns

You have 7 days from the day you receive your order to request a return.

Return Conditions

  • The item must be unused and in its original packaging, with all accessories and the user manual included.
  • You'll need your order number or proof of purchase.

Items We Can't Accept

For hygiene reasons, opened essential oil bottles cannot be returned unless they arrived faulty or damaged.

Damaged, Faulty, or Wrong Item

If your item arrives damaged, faulty, or isn't what you ordered, contact us within 48 hours of delivery with a photo or short video. We'll arrange a free replacement or a full refund — the return is on us.

How to Start a Return

Email us at lil999.ae@gmail.com with your order number and the reason for the return, and we'll reply with the next steps.

Return Shipping

  • Change of mind: you cover the return shipping cost.
  • Faulty, damaged, or wrong item: we cover the return shipping.

Refunds

Once we receive and inspect your return, we'll process your refund within 7 business days:

  • Card payments: refunded to your original payment method.
  • Cash on Delivery: refunded by bank transfer to an account you provide.

Cancellations

Need to cancel? If your order hasn't shipped yet, contact us and we'll cancel it for a full refund.

Questions? Email lil999.ae@gmail.com — we're happy to help.