Questions
Is it real fire?
No. It's cool mist lit by LED light, so it looks like a flame but gives off no heat.
Do I need essential oils?
No. It works with water only. A few drops of oil add the scent.
How long does delivery take?
3–5 business days to all 7 Emirates. We ship within 1–2 days.
Can I pay cash on delivery?
Yes, cash on delivery is available across the UAE.
Can I return it?
Yes, within 7 days if it's unused and in its original box. If it arrives damaged, we replace it for free.