INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, what you see is exactly what you get. All images are taken from real product samples in natural lighting. Color may slightly vary due to screen brightness.

Where can I view my sales receipt?

After placing an order, you'll receive your receipt by email automatically. You can also access it anytime by logging into your SIMA account.

How can I return an item?

If you're not satisfied, you can request a return within 7 days of delivery. Items must be unused and in original packaging. Contact our team through the form on the right or WhatsApp us for fast support.

Will you restock items indicated as “out of stock?”

Yes! We frequently restock trending products. You can click “Notify Me” on the product page or follow us on Instagram @officalsimaboss for updates.

Where can I ship my order?

We ship across all UAE emirates. Free shipping on orders over AED 100. Estimated delivery time: 2–4 working days.

Can I send this as a gift?

Yes! We don’t include pricing on the invoice, and you can leave a gift note at checkout.

Do you deliver to remote areas in the UAE?

Yes, we deliver to all emirates including Al Ain, Fujairah, and Ras Al Khaimah. For very remote areas, delivery may take slightly longer.

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