{"id":13,"date":"2025-07-17T16:09:58","date_gmt":"2025-07-17T16:09:58","guid":{"rendered":"https:\/\/simaboss.com\/?page_id=13"},"modified":"2025-07-27T11:11:40","modified_gmt":"2025-07-27T11:11:40","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/simaboss.com\/?page_id=13","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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Return & Refund Policy \u2013 SIMA BOSS<\/strong><\/h2>\n

Last updated: [7\/27\/2025]<\/strong><\/p>\n

At SIMA BOSS, your satisfaction is important to us. If you’re not completely happy with your purchase, we\u2019ll make it right with a smooth return and refund process \u2014 tailored for UAE-based customers.<\/p>\n

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Eligibility for Returns<\/strong><\/h3>\n
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  • \n

    You can request a return within 7 days<\/strong> of delivery.<\/p>\n<\/li>\n

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    Items must be returned in their original packaging<\/strong>. Used items are acceptable as long as all original parts and packaging are included.<\/p>\n<\/li>\n

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    The following items are non-returnable<\/strong>:<\/p>\n

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      Opened essential oils<\/p>\n<\/li>\n

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      Food items once opened<\/p>\n<\/li>\n

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      Any items marked as hygiene-sensitive or not suitable for resale after opening<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

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      \ud83d\udce6 Return Process<\/strong><\/h3>\n
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      1. \n

        After purchasing, visit your account’s “Receipts” section<\/strong>.<\/p>\n<\/li>\n

      2. \n

        Click “Request Refund”<\/strong> next to the product.<\/p>\n<\/li>\n

      3. \n

        Select a reason and submit.<\/p>\n<\/li>\n

      4. \n

        We will review the request and arrange a free pickup<\/strong> from your original delivery address<\/strong>.<\/p>\n<\/li>\n<\/ol>\n

        If you face any issue, feel free to:<\/p>\n

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          Ask our AI chatbot<\/strong><\/p>\n<\/li>\n

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          Contact us via WhatsApp<\/strong> or our contact form<\/strong><\/p>\n<\/li>\n<\/ul>\n

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          \ud83d\udcb3 Refunds<\/strong><\/h3>\n
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            Once we receive and inspect the item, your refund will be processed to your original payment method<\/strong> (bank, debit card, or PayPal).<\/p>\n<\/li>\n

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            Refund includes the full amount you paid<\/strong>, including shipping.<\/p>\n<\/li>\n

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            For discounted items, you will receive the amount you paid after the discount<\/strong>, not the original full price.<\/p>\n<\/li>\n

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            Processing time may vary depending on your bank.<\/p>\n<\/li>\n<\/ul>\n

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            \ud83d\udd01 Replacements & Warranty<\/strong><\/h3>\n
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            • \n

              We only offer replacements<\/strong> for defective or damaged items that are covered under warranty<\/strong>.<\/p>\n<\/li>\n

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              Warranty availability (if any) is clearly mentioned on each product page.<\/p>\n<\/li>\n

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              If your item has a warranty and you experience an issue, contact us within the warranty period.<\/p>\n<\/li>\n<\/ul>\n

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              \ud83c\udf81 Gift Returns<\/strong><\/h3>\n
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                If the item was purchased as a gift<\/strong>, we will issue a refund to the original buyer<\/strong>.<\/p>\n<\/li>\n

              • \n

                The return must still follow the standard policy (within 7 days, complete packaging, etc.).<\/p>\n<\/li>\n<\/ul>\n

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                \ud83d\udcdd Important Notes<\/strong><\/h3>\n
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                  All returns require proof of purchase<\/strong> (available in your SIMA BOSS account).<\/p>\n<\/li>\n

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                  Returns are only accepted within the UAE<\/strong>.<\/p>\n<\/li>\n

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                  We do not offer partial refunds<\/strong> for incomplete, damaged, or modified items.<\/p>\n<\/li>\n

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                  We handle the entire return \u2014 including pickup and return shipping<\/strong> \u2014 at no extra cost to you.<\/p>\n<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                  Return & Refund Policy \u2013 SIMA BOSS Last updated: [7\/27\/2025] At SIMA BOSS, your satisfaction is important to us. If<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/simaboss.com\/index.php?rest_route=\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/simaboss.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/simaboss.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/simaboss.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/simaboss.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13"}],"version-history":[{"count":3,"href":"https:\/\/simaboss.com\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":29257,"href":"https:\/\/simaboss.com\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions\/29257"}],"wp:attachment":[{"href":"https:\/\/simaboss.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}